GRIDSERVE has introduced a nationwide maintenance patrol of 12 vans running 24/7, 365 days of the year, for its ever-growing electric vehicle charging network.

Operated by a team of GRIDSERVE field service engineers, the vehicles will be deployed across specific regions of the UK to manage both preventive and corrective maintenance, improving the reliability, transparency and accessibility of the 180,000 charging sessions now taking place each month on the GRIDSERVE Electric Highway.

Although the UK Government is mandating a 99% uptime for all EV charge point operators, GRIDSERVE is already setting this target as a minimum standard for its network. Since the start of 2023, field service engineers have worked with the operations team to conduct quarterly health checks at all locations, support predictive maintenance schedules and deal with an average of three repair call outs per day, mainly focused around replacing damaged hardware.

Kevin Dodd, Head of Operations, said: “We’re always looking at how we can use the latest technology to best serve our customers, while also doing the right thing for the planet. Launching a fully electric fleet of service vehicles will provide a new level of charger maintenance while still delivering on our ambition to move the needle on climate change.”

GRIDSERVE is also introducing charging attendants at Electric Super Hub locations during busy periods. It has also recently migrated all customer service call centre operations in-house, which it claims has radically improved both the wait time and quality of response.

The fleet of 12 electric Vivaros will manage preventive and corrective maintenance